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We’re sorry your having trouble.

Playback Issues:

If you’re experiencing playback issues it is likely caused by a browser incompatibility, please perform the following steps:

  • Update your computer’s operating system (Windows or Mac OS)
  • Update your browser (Safari, Edge, Chrome, Firefox)
  • Try a different browser such as Safari, Chrome, Firefox, or Edge)
  • Ensure you computer is on stable internet connection, such as WiFi and has a strong signal. Other users on the network may affect the ability to watch online video as well.

Please note that video playback isn’t supported by all TV browsers, such as the browser included within Samsung TVs. Unfortunately, these browsers were not designed to perform video playback and they may or may not work properly.

If all else fails, feel free to reach out to us and we’ll get back to you as soon as we can.

Please note that during the support process we may ask a series of questions regarding your computer’s operating system, browser you’re using, etc. This is to help us determine and diagnose the root cause of playback issues and as a result, this information is invaluable to helping us prevent future issues.

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